While we strive to provide you with quality products at a bargain, a product might not perform as expected by the time it's delivered. In such cases, you may ask for a replacement, and on return of the product, you will be shipped a replacement.
How to place an order?Simply send an
email to us telling us which item you want to purchase. Once you receive our confirmation email, you will then proceed to make the payment.
PaymentCurrently, we only accept payment via bank transfer to our POSB or UOB account.
Delivery MethodOur delivery method is through reliable registered mail. Customer may choose EMS or DHL but have to bear for the extra shipping cost. For larger or urgent orders, customers are welcome to choose the EMS Express for faster delivery of products for a nominal upgrade fee to cover cost.
How long does it takes to process our orders?While it generally takes 10 to 13 days for air mail delivery, EMS takes about 3 to 5 days for most countries. Please note that processing and packaging time still apply.
What if the product I ordered is defective?Defective products are exchanged within 30 days of delivery. Send us a picture or video file clearly showing the defect of the product and we will give you a response. We recommend customers to keep the original packaging of the order until the items are found to be in good condition.
After 30 days from delivery the return shipping costs (both ways) will be the sole responsibility of the customer. We will still try to exchange your defective products for a brand new one where possible.
When will a replacement be sent?Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.
Why such a low price?Due to the low startup cost (blogger, gmail, bank transfer), we are able to pass on our savings to our customer.
Contact usFeel free to email us at
iphone.finatic@gmail.com to clear any doubts or questions.
